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Welcome to Ward 2 and Burns

Ward 2 and Burns is a 22 bedded Orthopaedic, plastics and Burns ward which cares for children age 0 to 16 years.

We will try our best to split boys and girls, who are at teen age. We aim to make your stay as comfortable as possible.

When your child is admitted to the ward, they will be allocated a nurse on a shift-by-shift basis. The nurse looking after your child will come and introduce themselves at the beginning of each shift. Your nurse will update you on any changes to your child’s care throughout the shift and will be available for any questions, worries or concerns you may have.

The ward telephone number is 0114 271 7392 or 0114 271 7394.

Parent and carer facilities

If you are a parent or carer and wish to stay overnight you are welcome to do so. All bays have pull-down beds and our cubicles have sofa beds. Bed linen will be provided. Please be aware that there is only room for one person to stay overnight due to limited space and for health and safety reasons.

Parents and carers are welcome to use the showering facilities on the ward, but we ask that you use them either early in the morning or last thing at night, to leave them free for the children’s use during the day.

Treetop House and Magnolia House

The Sick Children’s Trust also provides Treetop and Magnolia House for parents  and carers to stay. This is an area away from the ward which provides bedrooms and shower facilities.

Priority is given to parents and carers with children who are:

  • on intensive care
  • on the high dependency unit
  • long-stay parents and carers
  • parents and carers who have travelled long distances

These cannot be arranged before admission, but please ask a member of staff for more information when your child is being admitted.

Parents and carers who are sleeping on the ward are welcome to use the bathroom and showers in Treetop house, by prior arrangement. The times these are available are between 9.00am and 4.00pm, Monday till Friday. Please check for weekend availability, ask a member of staff to arrange this for you.

Laundry facilities an the Tree Tops House

These include a washer and dryer, iron and ironing board and are a chargeable service. To use these items, you must be a resident in Tree Tops House.

If none of the facilities are available or you do not wish to stay on the premises there are hotels a short distance away from the hospital, however the hospital are not able to finance this.

Meals for visitors

There is a dining room called Parkside restaurant, on B2 floor (blue area).

The restaurant in open 7am till 6pm Monday to Friday, and 8am till 6pm Saturday and Sunday.

Free breakfast vouchers are available for parents and carers to use in the canteen. These will be given out in the morning. If you do not receive one, please ask a member of staff. If you do not wish to leave your child there are a selection of cereals available in the parents and carers’ room. Or if you ask a member of staff, they will be happy to make you some toast.

If your child has been an inpatient for 4 days then you can get a discount meal voucher to us in the canteen. Please ask a member of staff for this.

In the main outpatients’ entrance, there is now a Rowlands chemist, the Children’s hospital charity shop, a Costa and WHSmith.

The League of Friends shop

The League of Friends shop sells children’s toys, cards and knitted items this also is in the main entrance.

Opening times and 10am till 4pm Monday through Friday, (though sometimes this can vary).

Vending machines

Drinks, sandwiches and sweets can be purchased from vending machines around the hospital.

Parent and carer’s room

At the end of the ward, through the double doors, then to the left, there is a room that parents and carers can use. You can go in there at any time, to make a drink, or just to get away from the ward for a little while. Tea, coffee, sugar and milk are all available free of charge. There is also a cold drinking water tap.

There are plastic containers in each bed space for parents and carers to use. We ask if you can use these to carry hot drinks to and from the parent and carer room for health and safety reasons. If there is not a container in your room, please ask a member of staff for one.

There is a fridge provided for parents and carer use. Please could you put your child’s name, date, and ward on anything you bring in, as the room is also used by ward 1.

There are frozen ready meals available in the freezer in the parents and carers room. There are vegan, vegetarian, gluten free, and low-allergen options. These are available for all parents and carers on a pay-what-you-can basis. This is available through a partnership with it is done in partnership with Food Works.

Visitors are welcome to bring hot drinks and hot food on the ward.

If bringing food please be aware that some children may not be able to eat or drink.

This room must be kept clean and tidy at all times please. There may be restrictions during depending on Covid-19. Please ask the ward.

Car parking

There is a pay and display hospital car park with very limited spaces underneath the outpatient’s department.

The Hallamshire Hospital has a multi-storey car park, a short distance away which is open every day 06.30am till 10.30pm.

There is also a Q Park across the road from outpatient’s on Durham Road.

There are also limited spaces on the roads and disabled spaces, surrounding the hospital.

The hospital is well served by public transport.

Hospital transport

Transport home can only be arranged under exceptional circumstances. Please inform nursing staff on admission if you feel you may need transport home. Transport needs to be booked 48 hours in advance to make sure that it is available for discharge.


In the interests of the ward security, the ward doors are kept locked at all times. The doors should only be opened by members of the ward team.

Ward 2 and Burns stress to visitors to not let other people in. We have to safeguard other children on the ward and certain families have rules in place around visiting restrictions.

During busy times it is not always possible for staff to open the door straight away, please be patient.

Infection control

Please use hand gel when you enter and leave the ward.

If you sit on a bed, it is an infection control risk, please do not sit on unoccupied beds. There are chairs at the bottom of the ward provided for visitors, if you cannot find any please ask a member of staff.


Please check website for up to date visiting information.

Visiting is restricted to only 3 people per bed, if any more than this staff will ask you to wait elsewhere.

Children under 5 years old will only be allowed to visit by previous arrangement with the nurse in charge. Children under 16yrs must always be accompanied by an adult.

Lights are turned down at 8.00pm to encourage the children to settle down for the night. We ask that only parents or carers remain on the ward at this time.

We ask that all visitors put away their chairs around the bed area before they leave and return them to the end of the ward.

The Ward routine

The morning staff begin work at 7.00am, and the night staff begin work at 7.00pm. This is when the nurses will hand over to those taking over the shift.

Breakfast is available as your child wakes up.

Around 8.00 am the Orthopaedic doctors do a ward round.

Patient beds are changed every day and your child will be offered a shower or wash.

All parent and carer beds should be up for 9am and the curtains that surround the bed opened.

We hope to start settling the children for bed around 8.00pm or 9.00pm.

Please can televisions be turned off at 10.00pm, and able to come back on at 6.00am.

Children’s meals

Lunches for the children are served around 12.00 noon. Dinners for the children are served around 5.00pm.

Staff members will come round in the morning and take your child’s lunch and dinner order for that day.

Your child’s dinner trays will be collected by a member of staff when they have finished eating.


Theatre morning list starts around 8.30am to 9.00am, and 1.30pm to 2.00pm for the afternoon list.

If your child is going to theatre on the morning list, they will be able to eat until 2.30am. Sips of water are allowed until your child goes to theatre (unless requested differently by a doctor or nurse).

If your child is on the afternoon list, they may have light early breakfast at 7.00am. Sips of water are allowed until your child goes to theatre (unless requested differently by a doctor or nurse).


If your child’s surgery is planned, one parent or carer may go with your child into the anaesthetic room.

However, there are restrictions, for example; if your child is under one year old, or if your child’s surgery is an emergency or unplanned you may not be able to accompany your child into the anaesthetic room.

Emergency or unplanned surgery means anytime at the weekend, bank holidays or after 5.00pm on Mondays to Fridays.

The hospital chapel

The Hospital Chaplains visit the ward regularly for a friendly chat. They are always available if you require further support; please ask the nurse if you would like to speak to the chaplain privately. There is a multi-cultural facility also available.

The hospital provides different services and activities – please watch the notice board in the parent’s room or in the lifts for dates and times. Muslim families are welcome to use the Muslim prayer room and ablution facilities.

Parent advice and liaison service (PALS)

If you have any worries, concerns or complaints during in your stay we have our Patient Advice and Liaison Service who are available to speak to. They provide confidential advice and support. Please ask a member of staff to help you get in contact with them or alternatively you can find how to contact them yourself through our hospital website.

Patient and carer experience (PACE)

We have just introduced a new escalation tool called PACE, (Patient and Carer Experience). If you have clinical concerns about your child there are red and blue posters in various locations around the ward with the escalation algorithm on for you to follow. Please note these are only for clinical concern if you feel your child is unwell, not for general complaints.

Red Cross

We have relations with the Red Cross who come to visit the wards voluntarily. They offer relatives a sit-down shoulder massage and a chat, a time to off load. They are willing to accept donations for the charity.

Orthopaedic physiotherapists

Orthopaedic physiotherapists are a team working on ward 2 and Burns, and there are also 3 therapy assistants.

They see children that have had broken bones, operations both planned and emergencies, leg lengthening and spinal surgery to name but a few.

They offer:

  • bed mobility
  • exercise programmes (including breathing exercises)
  • positioning
  • standing and walking (sometimes using walking frames with or without wheels or crutches)
  • getting up and down stairs (walking or on your bottom)
  • sorting out equipment such as wheelchairs if needed

Not all children who have surgery need physiotherapy.

Ask the nurse, and they can contact the orthopaedic physiotherapist by bleep.

If your child is already known to physiotherapists, please let them know.

Occupational therapists

Occupational therapists are a team working on Ward 2 and Burns.

They work along side the physiotherapist to provide your child with equipment you may need when you go home, we also make splints and can help your child get in and out of bed if needed.

If you have any concerns, please do not hesitate to ask any member of staff.

Burns patients

If your child is admitted under the Burns team, we do ask that your child remains in the cubicle for time they are in the hospital. This is to prevent any infection.

If you child has sustained a burn injury, this can be a very traumatic time for both yourself and your child. As part of our Burns service, we provide psychological support through our Psychologist, Charlotte.

If you remain an inpatient overnight in Ward 2 and Burns, a member of staff will provide you with a psychosocial screening tool form to fill out. Please ask a member of staff about this and more information on the psychology service provided. A psychology referral can be made at any time throughout your treatment with the Burns team.

The therapists will also give information about scarring and will provide techniques for scar management, such as scar gel, pressure garments if needed. They will keep treatment going for scar management for as long as is needed.

The Giggle Doctors

The hospital has a group of entertainers called the giggle doctors, who try and visit the wards as often as they can to entertain the children.

They entertain children by dressing up in silly outfits, making balloon animals, and performing magic. They are funded by the Sheffield Children’s Hospital charity.


In term time school age children may be visited by the hospital school teachers, and if necessary, school work will be provided according to your child’s needs, after liaising with your child’s school.

The hospital school is made up of a team of experienced teachers and teaching assistants who will support your children with their school work.

They are here to help with the school work your children find difficult and for children working towards their GCSEs.

If you are likely to be in hospital for more than a few days, their school will be contacted to enable the teachers to follow the work their classmates are doing.

School work in hospital is fun. The teachers are supplied with resources for all key stages and for children with special needs. There are laptops available for pupils to use.

Once children are well enough to go home, teachers will talk to the staff from your children’s school to inform them of an expected return and to arrange support if they will need it.

Play facilities

We share a playroom with ward 1, which is the ward next door. The playroom is open all day, with activities available.

All children who go in the playroom must be accompanied by an adult. Please speak to our play leaders when available can provide age-appropriate toys, games, craft activities which can be brought to the bed side.

There is also a youth room available for patients aged 12 to 18 years old, where patients can play board games, play on the PlayStation 3 or even watch a film on the television.

This room is available out of hours, just ask a member of staff if you need access to this room.

The play leader on Ward 2 and Burns will offer children age-appropriate activities to do every morning and afternoon when on duty.

If you bring any devices that need charging, please let a member of staff know as they may need to be tested. Please do not leave any charging devices unattended.

Depending on Covid-19 restrictions, the play room may be closed.

Is something missing from this resource that you think should be included? Please let us know

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Please note: this is a generic information sheet relating to care at Sheffield Children’s NHS FT. These details may not reflect treatment at other hospitals. This information is not intended as a substitute for professional medical care. Always follow your healthcare professionals’ instructions. If this resource relates to medicines, please read it alongside the medicine manufacturer’s patient information leaflet. If this information has been translated into another language from English, efforts have been made to maintain accuracy, but there may still be some translation errors. If you are unsure about any of the guidance in this resource or have specific questions about how it relates to your child, always ask your healthcare professional for further advice.

Resource number: WD24

Resource Type: Article

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Western Bank
S10 2TH

United Kingdom

Switchboard: 0114 271 7000

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