Welcome to ward 1

Welcome to Ward 1

The ward is located on B floor and can be accessed by using the yellow lifts. The ward telephone number is 0114 271 7398.

Ward 4 is a general medical ward that cares for children with a range of different medical conditions up to 16 years of age.

On ward 1 we care for children being treated by specialists from the gastrointestinal the urology team, the ear nose and throat team, the maxillofacial team, and the ophthalmology team.

We understand that having a child in hospital can be worrying, but we hope that this and out other resources can help to answer some of your questions.

Covid-19

Because of Covid-19, members of staff will wear a face mask, gloves and apron when having face-to-face contact with your child. You and your child do not need to wear a face mask, but please be aware that this guidance might change.

Ward routine

Nurse handover is between 7am and 7.30am, and 7pm and 7.30pm. After this, the nurse or Support worker who is caring for your child will come to introduce themselves.

Timings can vary depending on the specific team of doctors that are responsible for your child’s care.

Surgical ward rounds are in the morning at around 10am and medical ward rounds are in the afternoon.

Breakfast is from 7.30am till 9am. Usually, somebody will come around and ask for your meal orders for the day and offer your child some breakfast. If not, please do not hesitate to ask another member of staff.

Lunchtime is from 12pm till 12.30om, and tea time is from 5pm till 5.30pm.

Between 2.30pm and 4pm there is a quiet time where we reduce activity on the ward to help children rest.

Between 7pm till 7.30pm we have the evening nurse handover.

Visiting

Visiting hours are unrestricted for parents and carers, but we ask visitors to leave by 8pm to allow children on the ward to sleep.

There is a maximum of 3 visitors per bed at any time. Children under the age of 5 years old will only be allowed to visit if arranged beforehand with the nurse in charge. All children under the age of 16 years must be accompanied by an adult. Siblings under the age of 16 cannot be left unattended on the ward.

WiFi

Free NHS WiFi is available throughout the trust for all patients, parents and visitors. To connect:

• Select NHS WiFi from the list of available networks
• When prompted type in the password: ho5pital
• You will then be required to authenticate using one of the required methods (Google, Facebook, Twitter or text message). If the option to authenticate does not appear automatically, open your browser (Safari or Google)
• Once you have signed up, you will be redirected to a NHS page and your WiFi is connected

Facilities

In the parent’s and carer’s room, is drinking water and free hot drinks available. You are allowed to bring hot drinks back onto the ward, but please use the plastic boxes provided to carry your drinks to prevent slips and spills.

Your child will have a cupboard or locker next to their bed that you can use to store other belongings..

There are TVs at every patient bed space that are free to use.

Food and drink

There are a range of food outlets available throughout the hospital. The hospital canteen is on B floor and is open from: 8am till 11.30am, 12 noon till 2.30pm and 3.30pm till 7pm. If you are resident with your child for more than 4 days, you are entitled to a voucher for discounted food and drinks from the canteen. There is a WHSmith and Costa Coffee on A floor within the Outpatient’s Department where you will also find vending machines for cold drinks and snacks.

Parking

Q-Park across the road from the Hospital main entrance offers pay and display cark parking. If you are resident for more than 3 days, you can get a discounted parking pass. Please speak with the Ward Clerk if you would like one of these. There are also a small number of spaces available in the car park underneath the hospital which are also pay and display. The pick-up and drop-off area outside the main entrance is limited to 10 minutes.

Chaplaincy and prayer rooms

The Chaplaincy Centre is available for people who wish to spend time in prayer or quiet reflection. The hospital has Chaplains from all denominations. It is on D floor accessed by the blue lifts. You can also contact the Chaplaincy team on 0114 271 17338.

Feedback

We try hard to make sure that patients and carers are happy with the care that they receive. There is a ‘feedback tree’ on the wall in the ward where you can write your feedback (green leaves for positive comments and brown leaves for negative). We are aware that we do not always get it right. If you wish to make a more formal complaint, please ask to speak with the Ward Manager or Nurse in Charge of the shift who will be able to advise about the hospital complaint’s process.

Discharge

It is not always possible to know how long your child will be required to stay on the ward. The decision is usually made by the medical team when they are happy that your child is safe to go home.

Once it has been agreed that your child can go home, it can take up to 2 hours to arrange everything. Please wait for your nurse to discharge you.

We need to get your take home medicines (TTOs) from the pharmacy. You will be given discharge advice and any medications will be explained.

Any follow-up appointments will be made and the appointment will be sent to your home address. If you do not receive your follow-up appointment please feel free to contact the ward and we will chase up the appointment details.