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The STAR team – Support, Treatment and Recovery

What is the STAR team?

The STAR (Support Treatment and Recovery) team are based at Sheffield Children’s Hospital. We provide rapid mental health assessment and care to people who are admitted to the Emergency Department or wards, when they are in a mental health crisis.

We are a team made up of different professionals (such as mental health nurses, learning disability nurses, a psychiatrist and administrative staff). We work as part of wider CAMHS (child and adolescent mental health services).

When will I see the team?

You will be recommended to our service by doctors or nurses on your ward or in the Emergency Department. This is called a referral. Referrals to our service can only be made by staff at the Children’s Hospital once they have assessed that you are medically fit (do not, or no longer require medical treatment). We will talk to the person that made the recommendation and take details about what has brought you to hospital.

How long will I have to wait?

If you are in the Emergency Department, we will aim to see you within 4 hours, (between 8.30am and 9.30pm). If you are on a ward we will be with you as soon as possible. Referrals after 7.30pm will be assessed the next day.

What will happen when we meet?

When we meet with you, we will carry out an assessment of your mental health and other aspects of your life that might be impacting upon what brought you to hospital. This might include things like family problems, school, friendship difficulties or other health issues. We will ask you to talk with us about your history and current struggles to help us to understand the problems you are facing. You will have an opportunity to speak alone with us and also with your family or carers.

What happens next?

After this assessment we will work with you and the people who care for you to agree a plan for when you are discharged from hospital. This might involve you being referred to another one of our services, such as community CAMHS.

We may make other recommendations, such as engaging with charitable organisations who may be able to help. With your agreement, we may talk with other people involved closely in your life, such as teachers from school, or other people supporting you and your family.
We will write a detailed letter of our conversation that will be sent to you, your family or carers and anyone else who you think it would be helpful to share information with.

My safety plan


Crisis contacts

Childline Phone: 0800 1111 (24 hours) or chat online.

Samaritans Call 116 123 (24 hours)

Shout – text SHOUT to 85258 (24 hours)

Call 999 or go to Accident and Emergency
Sheffield Children’s Hospital (if you are under 16 years)
Northern General Hospital (over 16 years)
Your nearest hospital if you are not in Sheffield. 

Mental health resources


STAR team crisis resources

For when you need help for anything to do with your mental health, physical safety and wellbeing.


If you are worried about a child who you think may be at risk of harm please contact:


smiling boy holding his thumb upSmiley face like“They were easy to interact with, very helpful”

“Both staff were very kind and caring and helped my daughter open up for the first time”

“Kind, listened, encouraging, helpful”

“A wonderful support team. Kind and compassionate”


At all times, healthcare records are treated with respect and the information held by the service is treated in accordance with Sheffield Children’s NHS Foundation Trust’s confidentiality policy available on the Your Information page. Information cannot be kept confidential if it would result in harm to yourself or others.

Is something missing from this resource that you think should be included? Please let us know

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Please note: this is a generic information sheet relating to care at Sheffield Children’s NHS FT. These details may not reflect treatment at other hospitals. This information is not intended as a substitute for professional medical care. Always follow your healthcare professionals’ instructions. If this resource relates to medicines, please read it alongside the medicine manufacturer’s patient information leaflet. If this information has been translated into another language from English, efforts have been made to maintain accuracy, but there may still be some translation errors. If you are unsure about any of the guidance in this resource or have specific questions about how it relates to your child, always ask your healthcare professional for further advice.

Resource number: MH21

Resource Type: Article

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