Ruby Lodge parent and carer information

The Becton Centre for Children & Young People is situated in Beighton near Crystal Peaks in Sheffield. The Centre has 4 Lodges: Amber, Emerald, Sapphire and Ruby.

Ruby Lodge is a specialised unit designed to assess 8 to 18 year olds who have a diagnosis of a moderate to severe learning disability with an additional mental health condition. The Lodge offers an intensive period of assessment delivered by a team of professionals.

Ruby Lodge has places for 7 young people. We are commissioned by NHS England and take young people from all over the country.

We aim to deliver services in a timely, sensitive and compassionate manner.

Ruby Lodge’s vision is to improve the well-being of those we offer a service to, by delivering high quality, evidence-based care.

Our Values

• We place young people and carers at the centre of everything we do.
• We treat young people and carers with respect and dignity.
• We always encourage and acknowledge improvement and innovation.
• We promote effective team and partnership working.
• We are honest, show trust, have integrity and are open and transparent in our work.
• We embrace diversity.
• We listen to the views of others.

Admission process

Home visit

This is an opportunity to meet, share information and for you to ask questions which you need to be answered.

Information will be taken back to the team where we will decide if an admission for assessment is needed.

You will have our decision within a week and if an assessment is needed then you will receive an invite to attend the unit.

Visiting Ruby Lodge

You and your child may be invited to visit Ruby Lodge prior to admission, where you will have a chance to look around and meet members of the team. An admission date will typically be agreed at the end of this visit.

Admission day

On admission day you will see a doctor and nurse from Ruby Lodge. You and your child will be asked to sign consent forms and we will discuss the goals of admission, risks, and answer any questions or concerns you may have. You will be asked to review your child’s care plans. Your child will be seen by Ruby Lodge’s doctor and their general health will be assessed.

School

Young people on Ruby Lodge are helped to continue their education by accessing Becton School teaching staff. The teaching staff will work on the Lodge with the young people, though they also have access to the main school building within the hospital and opportunities in the community.

Ruby Lodge School hours

The school runs from Monday to Thursday, from 10am till 3pm, and on Friday from 10am to 1pm.

Things you need to bring

• Enough clothing to last for at least 1 week
• Outdoor clothing (suitable for the time of year of admission)
• P.E. kit, or sports-appropriate clothing
• Swimming costume
• Night clothes, slippers and dressing gown
• Slippers
• Toiletries including soap, toothbrush, and so on
• Personal items, such as television, iPod, mobile phone, books, CD’s, preferred activities, photographs and so on
• Pocket monies (a maximum of £10 per week, money is kept in the Nursing Office safe).

Please do not bring aerosols.

Towels and bedding are supplied by the hospital and your child’s clothes can be laundered on-site or taken home for washing during weekend leave. Your child may prefer to bring their own bedding items.

Clothing should be labelled with your child’s name to prevent clothes from being lost. Please note, Ruby Lodge does not accept any liability for any loss of items.

You may provide snacks for your child if they have particular preferences, please give these to staff to label, and provide only a week’s worth at a time, due to storage space restrictions.

Reviews

During a 12-week admission, 3 monthly reviews are held on weeks 4, 8 and 12 of admission. These are known as care program approach (CPA) meetings.

At the CPA, there will be the multidisciplinary team as well as other professionals who might be involved with the young person’s care (for example, CAMHS, a social worker or the person that referred your child to Ruby Lodge).

Ruby Lodge’s staff will prepare all the necessary written reports which will contribute to the CPA. You will be able to express what you think and feedback on the assessment process such comments about the reports and so on. We will discuss the remaining time at Ruby Lodge and a further review date will be set for the next meeting.

CPAs are usually held on the same day as a the care and education treatment review (CETR). This is a panel of 3 individual people who are not associated with Ruby Lodge. Their job is to assess whether Ruby Lodge is the appropriate place for your child. The purpose of this is to ensure that families’ and young people have a say in the care that is provided.

Planning for discharge

You may also attend a discharge planning meeting, at which decisions are made about what will happen at the end of the assessment and a discharge date will be set.

A discharge review will be held on the day your child is officially discharged from Ruby Lodge, at which you and all involved professionals will receive a discharge summary of the care your child has received whilst staying at Ruby Lodge.

Unit rules

At Ruby Lodge we try to keep the rules to a minimum, but some rules are necessary for the smooth running of the Lodge and the safety of young people, visitors and staff:

• no alcohol, energy drinks, drugs, solvents, aerosols or weapons (including replica weapons and ‘Nerf’ guns) to be brought to Ruby Lodge
• we do not accept violence towards people (including bullying and verbal abuse)
• we do not accept intentional damage of anyone’s property (including stealing)
• the Becton site, including grounds, is non-smoking

The young peoples’ ‘Ruby Rules’ are as follows:

• be kind and do not hurt people
• ask for help when you need it
• listen to each other
• always take turns
• do not break things
• keep rooms tidy
• try your best
• phones are for after school and only to be used in your room

Safewards

Ruby Lodge operates the Safewards model of care, which recognises the role that staff play in minimising conflict and aggressive incidents.

The aim of Safewards is to reduce such incidents through careful planning and strategy. The ward has a Safewards champion who you can discuss the model with, if you have any questions about the model and how it informs our approach to your child.

Activities

As well as school, Ruby Lodge provides activities for young people on weekday evenings and at weekends. These activities can be:

• baking
• arts and crafts
• sensory activities (in collaboration with the occupational therapy team)
• games
• daytrips and outings
• development of ‘life skills’ such as bathing, using appliances, keeping their own rooms tidy, and preparing simple foods

We have patient meetings to take into account the young person’s preferences, and will also work with you to provide what you feel your child would enjoy.

Visiting time for parents

Parents and carers and other friends and family members are welcome to visit their child by prior arrangement with the nursing team. We encourage visits outside of Ruby Lodge school hours, but acknowledge that this may be difficult so work flexibly for individual circumstances.

To speak to someone about visiting your child, please telephone the Nursing Office.

Our family room is available as a quiet and private area for visiting. You may also be able to take your child out in the local area during visits. During busy periods, visiting times may need to be negotiated or changed at short notice, but we will ensure there is a space for you to spend time with your child.

Home leave

Weekend leave is encouraged so that young people maintain relationships with family members. Time at home is also an important part of the ongoing assessment process. Please spend a little time with staff when you return as it is important for us to know how your child has been and what activities they have done.

Gifts

Please be aware that staff are not allowed to receive gifts from young people or their parents or carers.

If you wish, you can make a donation to the Ruby Lodge charity account trust fund, which benefits all children on Ruby Lodge.

Complaints procedure

Ruby Lodge has a complaints procedure and if there is cause for a complaint then the nurse manager or consultant should be contacted initially.

Details of the full Sheffield Children’s Trust complaints procedure will be supplied to you at pre-admission.

If you need help with a complaint, the Trust has a PALS (Patient’s Advice and Liaison Service) advisor who can help you. Her name is Julie Mather and she can be contacted on 0114 271 7594 or email scn-tr.pals@nhs.net

Address

By road

Our postcode is S20 1 NZ.

Northbound from M1 Junction 30:

Turn left and take the A6315 to Sheffield. Travel 5.48 miles, then at the traffic lights with ‘You Can Hire’ depot on your left, turn right onto the B6053, towards Beighton. Continue past ‘Direct Cars’ on your right and you will see Crystal Peaks on your left. Go straight on at the roundabout and you will approach another roundabout with Aagrah Indian Restaurant on your left. Turn right (the 3rd exit) on this roundabout. The entrance to the Becton Centre car park is the first left.

Southbound from M1 Junction 31:

Turn right onto the A57 to Sheffield. Cross one roundabout and turn left at the following roundabout. Follow the road until you see the road signs to Crystal Peaks on the left. Turn left at this roundabout, go over the next roundabout (Drakehouse Retail Park) and at the next roundabout you will see Aagrah Restaurant on your right. Turn left at this roundabout and The Becton Centre is on the left.

By public transport from Sheffield City Centre

By tram:

Use the tram’s Blue line to get to our nearest stops at either ‘Drake House Lane, Beighton’, or ‘Crystal Peaks’. You can get on this line from outside Ponds Forge or the Sheffield College.

Directions to Ruby Lodge from ‘Drake House Lane, Beighton’ stop

Walk up the steps, cross the zebra crossing, and continue forwards. Cross a second zebra crossing, then make a left and walk around the car park pedestrian area (make a right to go toward the entrance to Crystal Peaks). Continue on with Crystal Peaks on your left, then follow the path to a zebra crossing in front of you, continuing up the ramp to the main road. Use the crossing at the traffic lights and turn right, walk a short distance and then take the path to the left almost immediately. Follow the footpath to the end, passing the pub and car park on the left of you.

Cross the road and there is a gate and path to access the hospital, at the end of this path cross the car park to the right and then main reception is on the left (up the steps), Ruby is just past this on the left (there is a sign above the door).

Directions to Ruby Lodge from ‘Crystal Peaks’ stop

Turn right after getting off the tram and follow the path as it veers left, then walk through the Crystal Peaks bus station on your right and enter Crystal Peaks. Walk through the centre past Iceland. Stay upstairs, keeping H. Samuel & Next on your left. Walk straight on (keeping Vodafone and Greggs on your right) towards New Look and Peacocks, taking the exit out of shopping centre next to Bon Marché.

Turn left and follow the path to a zebra crossing, continuing up the ramp to the main road. Use the crossing at the traffic lights and turn right, walk a short distance and then take the path to the left almost immediately. Follow the footpath to the end, passing the pub and car park on the left of you.

Cross the road and there is a gate and path to access the hospital, at the end of this path cross the car park to the right and then main reception is on the left (up the steps), Ruby is just past this on the left (there is a sign above the door).

By bus

Crystal Peaks is served by many bus routes direct to its own interchange:

• 7, 8 ( to Crystal Peaks)
• 30, 30a, (to Crystal Peaks or Plumbley)
• 72 (to Chesterfield, which is the quickest but not very regular).
• 120 (to Crystal Peaks and Halfway),
• 252 (to Waterthorpe, this is the longest route),

If the shopping centre is open

Get off at the Crystal Peaks bus station and walk into the shopping centre near Wilkinson’s, then walk through the centre past Iceland. Stay upstairs, keeping H. Samuel & Next on your left. Walk straight on (Keeping Vodafone & Greggs on your right) towards New Look & Peacocks, taking the exit out of shopping centre next to Bon Marché.

Turn left and follow the path to a zebra crossing, continuing up the ramp to the main road. Use the crossing at the traffic lights and turn right, walk a short distance and then take the path to the left almost immediately. Follow the footpath to the end, passing the pub and car park on the left of you.

Cross the road and there is a gate and path to access the hospital, at the end of this path cross the car park to the right and then main reception is on the left (up the steps), Ruby is just past this on the left (there is a sign above the door).

If the shopping centre is closed

Get off the bus and turn left. Walk around the Crystal Peaks building, keeping the building on your right. As you go round the car parks, you will pass Marks & Spencer on the right. Keep walking, keeping the building on your immediate right until you get to a zebra crossing. Cross the zebra crossing & walk up the ramp in front of you to the traffic lights. Cross at the lights, turn right, then take path to left almost immediately, follow the footpath to the end, passing a pub with a large car park to your left.

Continue on this path until it meets the road. Cross the road and there is a gate and path to access the hospital grounds, at the end of this path cross the car park to the right and then main reception is on the left (up the steps), Ruby is just past this on the left (there is a sign above the door).

From Ruby Lodge returning to Sheffield

By tram

Reverse the above directions to either Blue Line stops. Access the tram from the opposite side.

By bus

Reverse the above directions to get to Crystal Peaks Bus Station. Then take:

• 120 (to Hallamshire, Ranmoor or Fulwood)
• 7, 8, 8a (to Ecclesfield)
• 30 (to City centre)

Help arranging your trip

For help arranging your public transport journey, please visit Travel South Yorkshire or telephone 0170 951 5151 (local rate call). The line is open from 8am to 6pm Monday to Sunday, excluding Christmas Day, Boxing Day and New Years’ Day.

If you need any further help, please call Ruby Lodge

Nurses Office on 0114 305 3125 or 0114 305 3186.

Claiming travel expenses

You may be able to claim back travel expenses on journeys to and from the hospital when escorting your child. This includes taking your child on home leave and returning them to Ruby Lodge, attending CPA meetings and ward rounds and attending assessment meetings with any member of the multi-disciplinary team. It unfortunately does not include visiting Ruby Lodge for any purpose other than this.

You should be able to claim travel expenses if you receive any of the following benefits:

• Income Support
• Working Tax Credit
• HC2/HC5 Claim Form
• Income-based Pension Credit
• Income-based Jobseeker’s Allowance (JSA)
• Income-based Employment & Support Allowance (ESA)
• Universal Credit

Due to GDPR, we are unable to find out this information over the telephone so we need you to provide us with this proof yourself.

How to make a claim:

follow these steps to make sure that we can process your claim:

1. Collect a travel claim form from Becton Centre Reception every time you visit.
2. Proof of your qualifying benefits must be sent each time you make a claim.

1. • For Income Support, JSA, ESA and Pension Credit this must be dated within the last three months.
   • An NHS exemption card or letter stating that your earnings are less than £15,276 will be taken as proof of Working Tax Credit.
   • For Universal Credit, proof must be shown of the take-home pay on the current month’s assessment.

3. For public transport tickets: save your bus, tram, train tickets as we cannot process your claim without them. If your ticket is a weekly pass, the whole cost will not be reimbursed, only the costs incurred for the above reasons.

• • For taxi receipts: mileage is paid at 12p per mile on production of taxi receipts. Distance is calculated using the AA Route Planner.
  • For petrol mileage: If you travel by car, the distance is calculated using AA Route Planner and mileage is paid at 12p per mile.
  • For parking at Sheffield Children’s Hospital (main site only): if your child needs to attend Sheffield Children’s Hospital for any reason, parking expenses will be reimbursed for the day your child is admitted and the day your child leaves the hospital only. You will need to have a valid parking ticket or receipt. You can claim this back providing that the ticket is dated within the previous three months.

4. Submitting your claim: claims can be made through the post to:

Cashier’s Office
Sheffield Children’s Hospital
Western Bank
Sheffield
S10 2TH

Please note that claims cannot be processed without all the information listed above.

If you need any further help, please call Ruby Lodge

Nurses Office on 0114 305 3125 or 0114 305 3186.