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Guide for wearing insoles or heel cups

What is an insole or heel cup?

An insole or heel cup is a rubber or thermoplastic device which fits under the foot and inside a shoe.

What is the purpose of an insole or heel cup?

An insole or heel cup provides correction, support and stability to the foot. It assists in aligning the bones of the foot correctly.

How should an insole or heel cup be worn?

The insole should be worn in normal well-fitting footwear. It is usually best if the footwear is a good support shoe with firm heel counter. Your orthotist will show you how to use the insole or heel cup.

What should I check for?

The insole or heel cup needs to apply some pressure in order to correct and support the foot. Some marking of the skin may occur but the skin should not blister or breakdown. Socks should always be worn when using the insoles.

When your child receives a new insole or heel cup, slowly build up their tolerance.

You should check their skin for marks or pressure areas.

If there is significant marking leave the insole or heel cup off and check the foot again after 30 minutes. If the marking is still significant you should make an appointment with the orthotist for the insole or heel cup to be reviewed.

Your child’s foot may sweat more when wearing a heel cup so you must wash your child’s foot and change their socks more often.

What type of footwear does my child need?

The insole or heel cup should be worn with ordinary footwear. Footwear with a higher back may be necessary to accommodate the heel cup. A shoe with a factory inlay that can be removed is often helpful to increase the depth or space in the shoe for the new insole. The shoe should also have lacing or Velcro to allow for increased adjustability to allow for best fit and control.

Contact us

If you have any questions or concerns, please call the orthotic department on 0114 271 7271 Monday to Friday between 8.30am and 4.30pm, or email on scn-tr.orthotics@nhs.net

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Please note: this is a generic information sheet relating to care at Sheffield Children’s NHS FT. These details may not reflect treatment at other hospitals. This information is not intended as a substitute for professional medical care. Always follow your healthcare professionals’ instructions. If this resource relates to medicines, please read it alongside the medicine manufacturer’s patient information leaflet. If this information has been translated into another language from English, efforts have been made to maintain accuracy, but there may still be some translation errors. If you are unsure about any of the guidance in this resource or have specific questions about how it relates to your child, always ask your healthcare professional for further advice.

Resource number: ORT5

Resource Type: Article

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Orthotic Department: 0114 271 7271

Monday to Friday: 8.30am to 4.30pm

Email: scn-tr.orthotics@nhs.net


Western Bank
S10 2TH

United Kingdom

Switchboard: 0114 271 7000

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